Wesbank totally ***********

My car was financed with wesbank which is a division on FNB, after settlement FNB still debited my account, I contacted the call centre and was told to send a email request for refund, I did as per their request, now I must provide proof two weeks later that they still have the money or else they cant process the refund, I also settled another vehicle that was financed with MFC on the very same same as the settlement with Wesbank, ,MFC processed the settlement and finalised everything without any complications and here I am sitting two weeks later with thos issues not be resolved with wesbank, they are now complicating a simple issue and making my life difficult because of their incompetence, Dont use Wesbank, very bad service avoid them, rather go to a bank the appreciate your business, the new vehicle that I purchased was purchased through MFC, I wont use wesbank again, HOW CAN WE HELP YOU? YOU CAN HELP ME BY STOP BIENG SLOW AND ***********