1 reviews | Active since Sept 2016
Wesbank Private Finance, no after sales assistance
I bought a second hand vehicle through Wesbank Private Finance in August 2017. One month later, after I had various problems with the vehicle, the engine broke down, I took the vehicle to a Mechanic to which I was told that the engine would need replacement since the damage that was done could not be fixed. I contacted Wesbank and advised them of what happened. They advised that an internal investigation would be started. With no communication from the bank of any progress update, I had to call once weekly to find out how far the investigation was. After 11 weeks to my surprise I was advised by Wesbank that the cause of the engine breaking was "natural" due to age and KM reading of the vehicle. 9 years old and 112 000km. I tried to make contact with Wesbank various times since 15 Des 2017 up until 23 Jan 2018, either I could not reach the person that was dealing with my query or they would advise the call centre agents not to put them through. I feel this is shocking, if I had bought the vehicle through a dealership, I would have the opportunity to take the vehicle back to the dealership up until 6 MONTHS after I bought the vehicle and Wesbank could help me in absolutely NO WAY. Ridiculous
Good Day
Thank you for your posting,
Dear Customer,
This is an automated email message confirming that your request has been forwarded to the Customer Service Centre. We will take the necessary action to ensure that your query is handled efficiently.
A consultant will respond to your message within the next 48 hours (excluding weekends and public holidays).
Did you know that WesBank’s customer services are available across various digital channels? As a registered user you can now take advantage of our simple, convenient and secure Online Account Service system that includes electronic finance applications, online contracts, communication tools as well as self-help facilities, real-time account information and management, and a range of instant information retrieval – all this without having to make a phone call.
Your Online Account Service includes access to:
· Account overview
· Current and historical statements
· Settlement requests
· Transaction history
· Vehicle registration documentation
· Border letters
· Copies of contracts
You can also update your personal details or change your vehicle registration number.
Kind regards
Customer Service Centre
Good Day
Thank you for your posting,
Dear Customer,
This is an automated email message confirming that your request has been forwarded to the Customer Service Centre. We will take the necessary action to ensure that your query is handled efficiently.
A consultant will respond to your message within the next 48 hours (excluding weekends and public holidays).
Did you know that WesBank’s customer services are available across various digital channels? As a registered user you can now take advantage of our simple, convenient and secure Online Account Service system that includes electronic finance applications, online contracts, communication tools as well as self-help facilities, real-time account information and management, and a range of instant information retrieval – all this without having to make a phone call.
Your Online Account Service includes access to:
· Account overview
· Current and historical statements
· Settlement requests
· Transaction history
· Vehicle registration documentation
· Border letters
· Copies of contracts
You can also update your personal details or change your vehicle registration number.
Kind regards
Customer Service Centre