Wesbank payments

As per the email I've received from Rodney Nadar at Wesbank, FNB has been refunded twice for debit orders that were not supposed to be debited from my account in the first place. This has been a fight since last week Monday when I saw that my account, an account that was up to date prior to the payment holiday being put in place, was now suddenly 2 months in arrears!!!! I need this sorted out immediately!