Wesbank is de*****ing customers

This issue started with Wesbank sending me an email on the 16th of December telling me that my debit order for my car will be debited on the 15th, to which I responded demanding an answer.because I never requested this. FNB then sent an SMS and responded to my email saying it was sent in error.

Fast forward to the 27th of December where my debit order was meant to have gone off, all I see on my FNB app is arrears for Wesbank, but no debit order. I immediately go on the chat, as a premier client I expect at least an answer. Instead I get transferred to 5 different departments, 1 even being insurance, and no one wants to help me?

The last consultant Rethabile from the Loans desk was so rude to me, yes I was typing in caps and I did not have the best of tone, however I very clearly stated to Rethabile that my frustration is with FNB and not Her, Rethabile showed no compassion or understanding, instead after I requested a manager or supervisor take over the chat or call me, Rethabile ended the chat right there.

STAY AWAY FROM WESBANK FINANCIAL SERVICES