Wesbank Failed

I purchased a car and financed it with Wesbank. The car failed me and I logged a case and it worked out they came through and the case was resolved.

Fast forward to 5 months later the car is again an issue I reach to the dealer with no luck but managed to log another case. I promise you Wesbank is not bothered. I keep following up and even the responses from the dealer are just like whatever. I am here telling FNB my concerns and they like pay up.

They saying I must continue paying and insure the car. Yes it fair if the car was okay. But I already suffered by paying last month instalment when I had no car and the insurance. Now they just silent and the dealer is literally not answering the question agreeing to cancel. They will answer what they feel like while I am the one having no transportation to work and the dealer doesn’t even care. Do they not understand that I won’t even be able to pay if I don’t have a job??

How am I being forced to pay for a product not with me and I am voicing my concerns and I’m told let’s wait for the dealer. I have banked with FNB for a very long time and this service is something new. I wish I had financed with another banker.

I’m the customer here and let’s hope the Obdusman can help me here because this.

Failed customer