Went the extra mile.

Simple inquiry about one account and raising the limit. Logged a call through online banking, email stating reply in 24 hours. Received a call 2 hours later, how can I help. Resolved my initial query very quickly and online and was able to transfer funds as required. Also clearly explained the criteria I had not met preventing me from doing so, all happy.<br> <br> Then, the call agent noticed some aspects totally unrelated to my initial inquiry, upgraded an account online for me, explained the benefits and savings and arranged everything whilst on the phone, so when I refreshed my profile the changes were already in place and the funds I requested could be cleared immediately.<br> <br> Way to go, very impressed. Thanks.