Well done!! Keep it up FNB!! I'm happy to be home.

After an ordeal with Sandton ABSA trying to close my account, I walked straight over to FNB. I was worked up and feeling disappointed with the bank I banked with most of my adult life, so my expectations for FNB was low, and I expect very little.

This was NOT at all the case!

At your Sandton City branch, there is a lady called Nathi Nleya. She is incredibly helpful, kind and understanding. She restored my faith in our banking and business systems. It's rare and actually a shock that there are still people out there who genuinely care about their client's well being.

In a digital mad world to still bump into people who can read a situation and immediately instinctively know exactly how to defuse it, is a rare talent.

Being wired up and upset with my ABSA interaction I was ready to rumble another painful banking session...

Five minutes with Nathi on my side... ...I was laughing and taking notes about Sandton traffic, kids and the areas we live in.

You've got yourself a gem in Sandton City Mall. I felt like I was the most important customer in the room and as if I'm worth a million Rand (irrespective if I only have R100).

Well done!! Keep it up FNB!! I'm happy to be home.