LH
Lynn H

1 reviews | Active since Sept 2020

16 Mar 2021, 09:05

Well done FNB ***** division

I received an email early morning yesterday 15th March 2021 from FNB ***** division reporting possible ********** activity on my credit card and as a precaution they had blocked my card temporarily. There were three transactions that had been attempted of around R3500-00. I am sooooo grateful to FNB for their vigilance and for warning me before I lost the money. The two customer service people I spoke to who assisted me to cancel my card and order a new one, as well as who explained to me what could have happened and double-checked that none of the money had gone off my account were professional, friendly and efficient. In addition the one man at the ***** division asked me to send him a copy of an email I received asking for all my details and ID number for my new card to be delivered. It seems there is some ***** occurring within the bank and they are investigating this currently. Kind regards Dr Lynn Holmes, Alberton

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