SZ
Siphiwe Z

1 reviews | Active since Feb 2017

14 Feb 2017, 13:56

well done FNB.

<p>So. FNB doesn't care about their customers. I have been trying to get them to return a debit which was incorrect. Every month they debit twice for the same thing. Every time I have money in my account they debit that remaining balance. I have to call every time for them to return the money debited incorrectly. I'm losing days at my new job because I never have money for transport since my so called bank that I trusted takes takes it. I'm losing my job cause of this situation. I've had it with FNB. I'm now waiting for this month to end so that I can at least move my account to another bank. FNB consultants didn't care about my issue. They were quick to say that it was going to be resolved in 48, which was on 7/2/2017. I've had it with such a service. I'd rather bank with some other bank cause FNB will even make me lose my new job. Tired of this ****pie service.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2017, 14:06
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)