Welcome to FNB. How can we waste your time?

Can this bank get any worse.

So I tried using my new card for an online card payment. It took me to the verify step on the banking app and then declined. Using the chat function I was informed its due to the incorrect cvv number. There is only one security number on the back of my card with the card number. I then get transferred from one department to another. Eventually getting to the third one (40 minutes later) I h=get asked what is the issue. The consultant could not even be bothered to read . So what I must ignore my job and sit and play chat to FNB while being shunned around????