TM
Thokozani M
1 reviews | Active since Feb 2023
23 Jul 2024, 08:18
Weeks of Silence and Inconvenience
I am deeply disappointed with the service I have received from FNB Bank. I opened a case for missing funds on the 13th of May and was assured that I would receive feedback within 7 to 21 working days. It is now well past that timeframe, and despite my numerous follow-ups, I have yet to receive any response.
Additionally, I opened a second case, this time a ***** case, on the 2nd of July. While I understand that this is more recent, I am still unable to transact with my account, causing significant inconvenience.
The lack of support and communication from FNB Bank is frustrating and unacceptable. As a customer, I expect timely and efficient handling of such serious issues, but my experience has been the opposite. I hope this review serves as a wake-up call for FNB Bank to improve their customer service and address these ongoing issues promptly
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Replies (4)0
Replies (4)TM
I hope this message finds you well. Thank you for your attention to this matter. I have received feedback regarding the ***** case logged on 02 July 2024.
However, I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4.
Additionally, I would like to bring to your attention that I have not received the promised call from the FNB team within the specified 48-hour period.
Thokozani M's updateReviewer Update
25 Jul 2024, 08:52Good day Hello Peter Complaints Team,
I hope this message finds you well. Thank you for your attention to this matter. I have received feedback regarding the ***** case logged on 02 July 2024.
However, I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4.
Additionally, I would like to bring to your attention that I have not received the promised call from the FNB team within the specified 48-hour period.
Your prompt assistance in resolving these matters would be greatly appreciated.
Best regards,
TM
Thokozani M's update25 Jul 2024, 08:52
Reviewer Update
Good day Hello Peter Complaints Team,
I hope this message finds you well. Thank you for your attention to this matter. I have received feedback regarding the ***** case logged on 02 July 2024.
However, I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4.
Additionally, I would like to bring to your attention that I have not received the promised call from the FNB team within the specified 48-hour period.
Your prompt assistance in resolving these matters would be greatly appreciated.
Best regards,
TM
Thokozani M's updateReviewer Update
01 Aug 2024, 09:27Good day Hello Peter Complaints Team
I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4. It's going on 3 months and I haven't received any feedback.
I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4. It's going on 3 months and I haven't received any feedback.
TM
Thokozani M's update01 Aug 2024, 09:27
Reviewer Update
Good day Hello Peter Complaints Team
I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4. It's going on 3 months and I haven't received any feedback.
I have not received any updates regarding the case logged on 13 May 2024, with case number CAS-***2-BIX3M4. It's going on 3 months and I haven't received any feedback.
TM
Thokozani M's updateReviewer Update
23 Aug 2024, 15:08Hi FNB Team
Once again, could I please get assistance to close off this matter?
Once again, could I please get assistance to close off this matter?
TM
Thokozani M's update23 Aug 2024, 15:08
Reviewer Update
Hi FNB Team
Once again, could I please get assistance to close off this matter?
Once again, could I please get assistance to close off this matter?
TM
Thokozani M's updateReviewer Update
28 Aug 2024, 07:53I am writing to express my deep frustration and disappointment regarding the unresolved case that I logged with FNB Bank on May 13, 2024. It has been close to 5 months since I initially raised this issue, and despite numerous follow-ups, I have received no satisfactory resolution or meaningful feedback.
The prolonged duration of this case, coupled with the lack of communication from your side, is completely unacceptable. I am extremely frustrated by the incompetence and inefficiency displayed in handling this matter. As a customer, I deserve timely and effective service, but my experience with FNB Bank has been nothing short of appalling.
I urge you to treat this matter with the urgency it deserves and provide me with an immediate update on the status of my case.
The prolonged duration of this case, coupled with the lack of communication from your side, is completely unacceptable. I am extremely frustrated by the incompetence and inefficiency displayed in handling this matter. As a customer, I deserve timely and effective service, but my experience with FNB Bank has been nothing short of appalling.
I urge you to treat this matter with the urgency it deserves and provide me with an immediate update on the status of my case.
TM
Thokozani M's update28 Aug 2024, 07:53
Reviewer Update
I am writing to express my deep frustration and disappointment regarding the unresolved case that I logged with FNB Bank on May 13, 2024. It has been close to 5 months since I initially raised this issue, and despite numerous follow-ups, I have received no satisfactory resolution or meaningful feedback.
The prolonged duration of this case, coupled with the lack of communication from your side, is completely unacceptable. I am extremely frustrated by the incompetence and inefficiency displayed in handling this matter. As a customer, I deserve timely and effective service, but my experience with FNB Bank has been nothing short of appalling.
I urge you to treat this matter with the urgency it deserves and provide me with an immediate update on the status of my case.
The prolonged duration of this case, coupled with the lack of communication from your side, is completely unacceptable. I am extremely frustrated by the incompetence and inefficiency displayed in handling this matter. As a customer, I deserve timely and effective service, but my experience with FNB Bank has been nothing short of appalling.
I urge you to treat this matter with the urgency it deserves and provide me with an immediate update on the status of my case.