1 reviews | Active since Jan 2010
Weeks have passed and still I'm waiting for my card delivery
A few weeks ago I informed FNB via their call Premier centre that my expired credit card has still not been replaced; it turned out you had my old cellphone number although I have informed you of my new number a year ago. I was then promised that my new card would be delivered to my work address. Alas, I am still waiting and the card expired long ago!!!
Hello Service_pl ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Service_pl ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***