MB
Mario B
1 reviews | Active since Jan 2010
13 Mar 2015, 14:31
Weeks and no response
WEEKS ago, and I mean WEEKS ago I logged an issue regarding the purchase of Lotto tickets on your app. Up to today you have NOT responded. Which means I cannot purchase the tickets and you lose out. Because I promise you, if I were ever to win a large jackpot, your bank will be the LAST IN LINE where I will deposit my funds.<br> <br> Simply because you pay LIP SERVICE to complaints. You log them with reference numbers and everything but nobody EVER follows up!!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
13 Mar 2015, 15:05Hello Service_pl,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646205 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646205 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply13 Mar 2015, 15:05
Official
Hello Service_pl,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646205 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646205 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)