website half works but thankfully Justin was on the ball!

A couple days ago i tried to go on to the FNB website to see what tablets were available to me. Long story short is that It didn't work and i tried again yesterday - still nothing ( the website is still not working last time i checked - but another review for another time :) ) After being on hold with the call centre and talking to someone for EVER who did not seem like he knew what i was talking about i got put through to the connect division and when they picked up and I said hello - she just put down the phone - absolute waste of 15 mins of my work time! I got annoyed and left it and tried again yesterday - SAME THING!! phoned again and thankfully I got the one and only reason for this review - the call Centre Agent named Justin Pillay who new what i was talking about and was so helpful, keeping me informed the entire time with what he was doing and what he was finding out and even logged in to his own banking profile and tried the same thing to see if he could try figure it out and upon doing so he realised ( which he had already suspected and voiced so) that it was not my profile but the entire site that had the problem as he got the same issue! He did say he would escalate the issue and it would take a day or two to respond which as annoying as that may be, is reasonable :)

I just wanted to thank Justin for not only restoring my faith in call centres but also making me feel like a person and not just a number - in other words, an actual customer! This is real customer care!