Website Error

I have complained about this already by sending an email and a consultant phoned me back, however the problem is still not resolved.

On the 17th of January I went into online banking to open a Savings Account. I went into the Savings and Investments section on the website and then under Savings Account, I clicked on 'Apply Now'. When I was done with the process and I went into my online banking profile, there was no new Savings Account created, but an Easy account. I did not apply for an easy account but a SAVINGS ACCOUNT TO SAVE MONEY IN AND NOT A TRANSACTIONAL ACCOUNT. When I complained, the person told me that they cannot do anything about it, I have to go into the bank to close the easy account. I did not open an easy account so why must I now spend my time and money to fix your error? If your website is not working correctly, why make it my problem? Why do you have an Apply Now option under the Savings Account if it doesn't work??

Please remove the Easy Account from my profile. I DID NOT APPLY FOR IT AND I DON'T WANT IT!

The person I spoke to on the phone now said they investigated and according to their logs, I have opened an easy account. Basically calling me a ****. I did not click on an easy account. I clicked on APPLY NOW - SAVINGS ACCOUNT. Please do me a favour and then test your website. If you click on Apply Now - Savings Account and it diverts you to open another account and it shows on the logs that I have opened an easy account, it is not my problem. It is a problem with your website. So please, go into your website and follow those steps and tell me where you end up.

I am not going into a branch to close something I did not open. I told the guy who phoned me that if I have to put my foot into a branch I am closing all my accounts. So the decision is yours. Seems like you don't need customers after all. If I look at the complaints on this website, I actually saw another complaint about someone who also had a bug while trying to open an Investment account. So obviously you have some issues on your website.

So instead of calling me a ****, pretend like you are a customer and try and open a Savings account from the Investment menu.