Wealth or Private Clients account is a WASTE with FNB

As a FNB client since 2010 I can confirm that no matter your account you have, the service is equally terrible. Private Wealth being one of the worst out there, right next to private clients - Rather do Investec (who I have been transitioning to). Getting service from FNB is pointless, advisors are not trained and there is no QA to ensure that they providing half decent service. I don't even know who my private banker is - Been waiting on a call since Dec - he/she does one ring and drops. Did a call back request last week (or the week before) via secure chat, they could not inform me when I will be called - spoiler alert, I was not called - AT ALL. I don't even know what type of account I have anymore, it automatically changes from Private Clients fusion to Wealth. I was at the branch in Long Street CPT today - to collect a new card that was again sent. This card says Private Clients fusion, yet on System I am a Wealth fusion client. I asked my account to be downgraded from Wealth - I received no call as promised (requested this 30 Jan). The downgrade was requested as the service on Private Wealth is the same as any entry level aspire or Capitec account.