Wealth clients - can we get some service over here??????

I have a wealth banker who never bothers to respond. I have questioned many time the point of having this account as the bank upgraded the account but it seems the service level have a reverse action to the banking status.

I request info and it seems my requests get lost in the cosmos somewhere. I ask again, what is the use of having a wealth banker when there is no willingness to respond?

My current banker is Jeanne Skinner ********** The last time I ever heard from her was when I was travelling abroad in India in February 2019. My bank cards where not working and tried to reach her for assistance. I had advance notified my banker of my travel plans however when I tried to call her I was unable to get hold of here so I sent an SMS hoping she would get it and try to assist with the issue.

She clearly ignored my call as the sms response what instantaneous - Her response was that she does not work on weekends (Saturday) and that I should contact the wealth clients service suite. To date I have not had a single follow up on the issue or follow up call. This shows the level of commitment to clients. Pathetic!. By the way the service suite persons where very helpful.

I would like my banker changed immediately! I refuse to accept this lack of service.