DW
DR W

1 reviews | Active since May 2016

23 Jun 2017, 18:53

Weak service, cant access my funds to make payments online ON PAY DAY, AFTER INCREASING MY FEES. Good job guys

<p>App won't accept my password. (No reason supp**** or justification)</p> <p> </p> <p>App subsequently won't accept my 'forgot password' details i.e: card number and pin.</p> <p> </p> <p>Call center needs me at a PC to fix the problem.</p> <p> </p> <p>After 25 minutes on the phone...</p> <p> </p> <p>Logging in online at PC needs me to to open the App on my phone...</p> <p> </p> <p>App refers me back to Online on PC...</p> <p> </p> <p>PC tells me password is changed...</p> <p> </p> <p>APP WON'T ACCEPT PASSWORD!!!</p> <p>PC WONT ACCEPT PASSWORD!!!</p> <p> </p> <p>*** FNB, YOU GUYS ARE JUST AS **** AS STANDARD BANK AND NEDBANK WHO I LEFT BECAUSE OF THIS ****...</p> <p> </p> <p>Is it just me or are others also experiencing that RSA banks a waste of time and money?</p> <p> </p> <p>Why are you all so *** man!?!?</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jun 2017, 12:20
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)