WE WOULD LIKE TO SPEAK TO A HUMAN BEING (MANAGER), AT FNB HOME LOANS

I am not complaining I am just desperate to speak to a human being from FNB Home Loans. We would like to settle our home loan."It" refers to an App, which we don't have. We just want to settle and speak to someone about it. Can a Manager, and please not a regular call center agent (with no authority), call us urgently?