We will not help you

I was told that I can request my Home loan statements if I contact *** I received the following message. Dear Valued Customer, Thank you for your request, in order for us to assist you kindly provide your Homeloan account number or Identification number. Trust you find the above in order. Regards. Regards FNB Home Finance 1 Enterprise Road Fairland, 2170 P O Box 1065 Johannesburg Tel: ***Web: www.fnb.co.za

On 21/01/2026, I emailed my home loan account number. After no response, I emailed them again on 27/01/2026

To date, I am still waiting.