1 reviews | Active since Mar 2017
WE WILL FREEZE YOUR ACCOUNT AND ALL YOUR FUNDS IF YOU DO NOT ANSWER YOUR PHONE DURING OFFICE HOURS
Two weeks ago I asked fnb what about my credit card that is about to expire. Their answer: The courier company is trying to contact me to deliver the card. 1. Nobody informed me that the card is at the courier company. 2. I cannot answer my cellphone during office hours. 3. The courier company is not allowed to contact me via email or sms. 4. It is mission impossible to try and phone the courier company. I have not got time to listen to two hours to bad music and pay for it. 5. I specified 1.5 weeks ago that the card needs to be send to the branch for collection. It was not done. 6. I complained on Hello Peter. Answer: Sorry for the inconvenience but nothing was done. 7. AND NOW FNB FROZE MY COMPLETE ACCOUNT AND ALL MY FUNDS. I CANNOT EVEN USE INTERNET BANKING DUE TO THEIR INCOMPETENCE.
Good day Jo-Ann Smit,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one
Good day Jo-Ann Smit,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one