WE TAKE WHAT WE WANT, WHEN WE WANT AND HOW MUCH WE WANT

Yesterday 2/10 I received an sms stating that R1523.39 was transferred from my Easy Account to my loan account without any prior consent or agreement, I have not received any calls from the loans department to come to an agreement as to how much I can afford to pay back, and then today I receive a sms again for an amount of R300 that was transferred again from my Easy Account to my loan account. I went to FNB yesterday and spoke to the loans department over the phone, after holding on forever, and was told in no certain terms that the money will not be reversed. Surely it is not legal to just take whatever amount from a person's account without prior agreements in place, is this not called money grabbing