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jadeosner J

1 reviews | Active since May 2017

25 May 2017, 12:27

We're selfish and unprofessional, but we'll still take every opportunity we can to take your money

<p>Exactly 2 days ago I became the proud new owner of an FNB gold credit card</p> <p>Today I tried using it for the first time to get myself medication for a stomach bug, only to find out that the card has been cancelled. I went directly to the nearest FNB beach to enquire as to what had happened. After first being told by a very rude consultant that maybe I had made the mistake, I was then told that what actually happened is FNB sent out a whole bunch of new cards with the WRONG PINS!!!</p> <p>I now can not even access that account to transfer money</p> <p>I leave for Botswana tomorrow morning and now have nothing to even make the trip with. </p> <p>God only knows when FNB will actually contact me to sort this out.</p> <p>But I can guarantee you that they won't hesitate to still take their bank fees and all the other expenses that go along with my account. </p> <p>The bank that ask "how can we help you?" </p> <p>Only want to help themselves! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2017, 15:16
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards


Complaints Resolution


Naomi Petersen

*** (option one)