1 reviews | Active since May 2017
We're selfish and unprofessional, but we'll still take every opportunity we can to take your money
<p>Exactly 2 days ago I became the proud new owner of an FNB gold credit card</p> <p>Today I tried using it for the first time to get myself medication for a stomach bug, only to find out that the card has been cancelled. I went directly to the nearest FNB beach to enquire as to what had happened. After first being told by a very rude consultant that maybe I had made the mistake, I was then told that what actually happened is FNB sent out a whole bunch of new cards with the WRONG PINS!!!</p> <p>I now can not even access that account to transfer money</p> <p>I leave for Botswana tomorrow morning and now have nothing to even make the trip with. </p> <p>God only knows when FNB will actually contact me to sort this out.</p> <p>But I can guarantee you that they won't hesitate to still take their bank fees and all the other expenses that go along with my account. </p> <p>The bank that ask "how can we help you?" </p> <p>Only want to help themselves! </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
