We pay for ewallet failures with fnb

I did an ewallet to pay a supplier using my fnb bussiness account, the recipient couldn't take out the money, he tried a few different atms all gave the same response that something must be initiated on the app and they must request new pin which they did 3 times and it didn't work even tho the balance was showing the amount I sent, to top it off i managed to do a instant money transfer from my standard bank account which worked normal and then phoned to request a reversal for the ewallet with fnb, then the part which made me angry is that they charged me R65 to reverse the ewallet which I only had to reverse because of they system failures, a few people had the same issue