We need people like Nhlanhla Mashimbyi at FNB

Good day..again After my bank cards, all of them were stopped by John from FNB ***** dept, I had to go back to the branch 'again' to reverse the card replacement fee I was assisted by very friendly Evaton Mall staff, people who know why they are employed by the bank and who know the meaning of customer service. I was assisted by Nhlanhla who took his time to attend to all the troubles caused by John, Nhlanhla sent a request for the fee to be reversed, then sent an email in order for me to be able to order another card (my child's) as it has now become my responsibility to make sure my cards are replaced, Nhlanhla, who was very polite and friendly compared to John the monster. Nhlanhla was so professional, patient and made me realise that I actually do not want to close my accounts at FNB. Someone who knows how to deliver excellent customer service without even shifting the blame or putting me to speak to the call centre. FNB needs people like Nhlanhla and the Evaton Mall team. Not abo 'Bass John' who are miserable, frustrated and behaving like the world owes them something. Thank you Nhlanhla from Evaton mall, even if that fee is not reversed what matters is I dealt with someone who knows his job, respects his job and treats people the same. :)