We lost everything (COVID19) and FNB gives a S**t!

We had to close our Flower Shop/Wedding Business (COVID19). We had to refund all Wedding Deposits (FNB: NO HELP), The only thing FNB did, is to charge us more and more Fees!

We changed everything to an online Shop and start all over again. Now we got finally a function in and put the amount of R14.000 Deposits into our FNB Credit Card Terminal. Result APPROVED This was on the 02.09.2020. On Sat. I called FNB Merchand and ask "Why is the money not in our Account?" Answer: "Will be on Monday" Monday nothing! I called in again. Now FNB needs the Slip from the Credit Card Terminal. I reprinted the Slip made a Pic and send it to [*** / Date: 2020-09-07 15:48 / from Email ***] also ask for a Manager to call back, as we need to secure the Venue and we need the money. (No Callback!!!)

08.09.2020 - 8:02 Call to FNB Merchant Hotline: Spoke to Delano: (very friendly and helpful) I explain everything and he wanted to come back! 08.09.2020 - 8:58 Call to FNB Merchant Hotline: Spoke to a Women (didn't write down the name) She wanted to have several security Infos... MY AIR TIME WAS FINISHED AGAIN!!! (over R200) 08.09.2020 - 9:10 inComingCall FROM FNB Merchant Hotline: Spoke to Delano: Told me he needs another 1-2 Hours and will call me back!

08.09.2020 - 16:28 inComingCall FROM FNB Merchant Hotline: Nedeshly (or so!!! gave up after asking the 3rd time) I still can't tell you why this payment is blocked! I gave it over to management and you have to hold on and wait! I told her, that we have to put the deposit down otherwise we lose a customer! nothing she can do!

This is the worst Service EVER! We are on the ground (lost everything COVID19) and FNB gives a S**t!