We logged a dispute on 30 December 2015

Item: FNB (First National Bank)
Rating: 2
Author: Yolanda N

We purchase in a butchery then we realised that they deducted twice. My husband went to FNB in Tygervalley they phoned the call centre we were told that the dispute has been logged and we should get the money within 5 working days. After 7 working days we went to FNB to check the process, we were told to wait another 5 days. Now its 17 working days. We are not happy with FNB and my husband and I we are changing banks. I want to know when are you going to give us our money????

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Replies (1)

FNB (First National Bank)'s replyOfficial

23 Jan 2016, 09:13

Hello Siyayola,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 853870.

Kind Regards
Complaints Resolution
Celeste Francis
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply23 Jan 2016, 09:13

Official