We highly regret opening a new business account with FNB , they have been working against us all along .

Good day FNB BUSINESS BANKING

We highly regret opening a new business account with FNB , they have been working against us all along . We opened a business account with you hoping that you are efficient, and ethical. Our bank account was opened in May 2020. We had individual clients making payments, This week we had a big client that wanted to pay into our bank account, we provided our client with bank confirmation letter authorized by the bank. Our client asked you if they can pay using our business trading name not official name. You rejected the request and payment and went ahead and place our account on hold ‘under investigation ‘without even letting us know. Your banker went ahead and told our client that it is risky to do business with us, because they are the first client to make large sum into our account, you even told them how much we have in our account that is why it’s risky to do business with us. You gave out confidential information about our bank to an unauthorized signatory ( our client ) is this legal , is this ethical , is this how fnb does business ? In our industry (medical) trust is the currency, you gave our client an idea that we are ********, you are destroying us and we were unaware until now, how many times have you done this to other businesses? In each and every business account there has to be a first payer, first client, isn’t that so? Where do you get the audacity to tell our client confidential information regarding our bank account, what is it that you hoped to achieve? We have lost a client, we have lost a business deal because of you and your bankers, we spoke to Rodney from the ***** division, and he indicated that the business banker that put our account on hold did not even state why they did so. We are very disappointed. In each and every newly opened business account there will be a first payer, no matter amount, after all it’s a business account .

Please sort this out, and the very same business banker that gave our client an idea that we are ********, should also go and tell them that he/she made a mistake. If we loose this deal because they are first client as you told them, we will have to explore other possible channels.