'We hate our customers at FNB and make a point of abusing them racially , if possible...'

I have been waiting over a month to receive a new bank card. I have used over 100 airtime minutes speaking to FNB and DSV couriers, trying to find where my card is with no luck. DSV couriers gave me a reference number of ***. I even emailed Jaques Celliers (FNB CEO) who couldn't even be bothered to reply to my email! Is there a way to get FNB to do what you have already paid them to do or is it true that FNB is less accountable than the ANC?