1 reviews | Active since Jul 2016
We Dont Know
Good Day Peter I approached Fnb last year regarding a business cheque account that the trustee opened. the business cheque account is in our names on the statement....as well as Estate Late bank account????? when the Trustees took money out of the business cheque account.. it became a Estate Late bank account?????? myself neither my husband have past away????????? there is a payment that was paid into this account..that I want to query but Fnb is not willing to share the information to us!!!! payment came from Absa megtape credit.....they told us sorry the trustee must tell you...the trustee is denying that she never in her whole life open the account...... and doesnt want to give me any information as she said its not her!!!!! how the hell can a business cheque account become a Estate Late bank account?????? Fnb told us oh its just one page...if my name is next to Estate late I don't care if its just one page this is my name!!!!!!! someone needs to explain today!!! I have had no answer its almost a year late..... the best answer I got from Fnb Menlyn was we don't know you must ask the Trustee why she opened such a Account????? Really????????????Fnb is that the best you can do?????????????? well today is today..... you will unlock that account!!!!! and tell us when did we mysteriously die???? I want Fnb Manager of Gauteng to Email me or call me or to come and see me!!!!! as Menlyn fnb is passing the buck.........this is not acceptable I am sorry this must be sorted out soon!!!!! he said she said is nonsense!!!!!! you better man up and give me answers????? when did myself and my husband die???? there is two accounts link to this bank account.......one is business cheque and the other is Estate late account!!!!!! I want it sorted out!!!!!! I am very much alive and putting my foot down today!!!!!!! as I am Gatvol O**** Get In Touch and make it snappy!!!!!!!!!
Good day Nadia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter Point of Presence to investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Nadia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter Point of Presence to investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
