We can’t complain about service because there is none

I work for a filling station, we recently opened a new account with FNB, our merchants were installed on the 19th of November . Both the store and the forecourt. Since then the money we made from our forecourt was never paid into our account. We tried and call our Relationship Consultants who tried her best to assist, we were told the money was paid but it will still take another two days to be paid to us, what is very painful is because nobody bothers to explain to us what went wrong or take responsibility or account. I’m so disappointed if this was not forced by the franchise we were going to go back to our previous bank, I have never seen such a high level of unprofessionalism in a bank of this magnitude😭😭😭😭