WE CANNOT HELP YOU- FNB

I was due to get a refund from SARS which was roughly R29k

Sars then refunded the money into my personal account but then the next day FNB placed a hold on that 29k.

We contacted FNB and they said that it's just a safety check and we will be refunded within 48 hours.

A week later FNB still hast lifted the hold on that money and to make matters worse they deducted a further R29k from my bank account.

So now I'm at a negative 22k on my bank account because fnb did not release the hold and returned the 29k to sars without any request from sars to do so.

We then contacted sars again and they explained to us that they did not make any request to fnb to reverse any money from our account.

We then phoned fnb and had a lengthy conversation with them but they did not seem to be able to assist with anything.

I can't understand why FNB is interfering with my personal account when they were never instructed to do so in the first place. I have bills to pay and now it is not possible thanks to fnb.