Hellopeter
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CF
Crisalda F

1 reviews | Active since Feb 2018

19 Jan 2021, 12:36

We can help you with all your banking needs without ever leaving the comfort of your own home. What bull****

So when I call the call center. The first thing I hear is we can help you bank from home. But what I need to get done can only be done in a branch. When I went to the Chatsworth bank it was closed due to COVID. I called many departments and was given the run around. Emailed came back with an automated response and a reference number that does not make a lick of difference. Now I'm positive. I can't go to a bank and every month I'm being charged r109 for dumb ass bank charges when I don't want the damn account. I've been trying to close it from November. I've spent r327 since then on bank charges for an account I do not use but was Forced to open because I took a mortgage with this damn bank. For the past 2 years I have spent over r5000 in bank charges and no one wants to help me close this account or downgrade it so I pay less. Someone help me. I'm at my wits end. If I have to call another number and hear their pathetic excuse for customer service one more time I'm going to lose it. So nice. Fnb employees can work from home but I can't close my account from the comfort of my own home too. I must put myself at risk or spend money on a service I don't use. I want to close my account from the comfort of my home too.

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Replies (2)
CF
Crisalda F's update22 Jan 2021, 11:12
Reviewer Update
So the only way I can get customer service is by going on Hello Peter and making a big fuss. I spent 3 months. Over R160 worth of airtime calling every customer care department I could find. I was told repeatedly to go to a branch. No supervisor helped me. But complaining on Hello Peter my account was deactivated in less than a week. So now. What happens to the months of calling. What happens to all that airtime. What happens to the 3 months I paid for the account when I spent so much time and effort trying to close it. All of that falls away because FNB finally delivered on customer service. I'm relieved the account has been closed but I want to be reimbursed for *********** staff who made my life a misery for 3 months.
CF
Crisalda F's update22 Jan 2021, 11:18
Reviewer Update
Someone at FNB please explain the purpose of your customer service call centers. I would really like to know how it works. You call in. You are repeatedly told that no one can help you. If it wasn't for Hello Peter I'd be still calling FNB and hearing *********** staff. I'd still be wasting my airtime and becoming irate and still be paying for a service I don't need. I think FNB should do away with their call centers and just pay their staff to view Hello Peter comments and resolve their issues first time around. No hours wasted holding on for someone to not help you. Just instant service without the automated response and reference number that leads nowhere