1 reviews | Active since Aug 2009
... we are still awaiting feedback
I logged a query with ********** on 23 Aug regarding a transaction based on an advertised promotion which did not get enumerated correctly. I got a response from Delicia Solomon on 25 August saying that they'll "revert back to me as soon as possible" [sic].
I sent follow-up emails on 10, 21 and again 28 September - each time getting the same answer "we're still awaiting feedback" - and while I'm not getting feedback, I'm just about to charged again for the incorrect amount.
How about picking up the phone and finding out why you're not getting a response rather than aggravating the client with flippant form-email responses.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)