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zethu.mlotshwa zethu.mlotshwa

1 reviews | Active since Apr 2011

17 Aug 2015, 09:22

We are not interested to you at all

On the 7th of August , I wanted to open and investment account online but was a bit overwhelmed by the types of options available and hence opted for a request to have an investment consultant call me back as advertised on the website, which was supposedly to happen with 48 hours. Till today not a single person has called me. I then went into a Stanger FNB on the 13th August and expressed my interests again to open several long and short term investments accounts, I was given a ticket with a number S60 and I was told to have a seat and await my number to be called. I waited an entire hour from 12h00 to 13h00 and I eventually left after everyone with C ticket numbers were being called even the ones who came after and yet the S numbers were not being attended to at all.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2015, 09:28
Official
Hello mlotsne1,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier who will provide you with feedback.

The reference number is 741737.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)