We are here to help ....sometimes.............. when we want to...................ill pass it on

<p>i was unfortunate to be ****med along with a group of other people . i called the bank to stop the EFT but was i to late, i dont know as i was never told, i found out what all needs to be done and when .but that lasted 1 phone call maybe 2 then when i moaned on twitter it was, ill escalate it to my manager then it was its busy under review and now its they have lost all significant docs or it was not sent ,good thing emails get saved . Anyway this all happened 2 months ago and they still gettingback to me .and im the one calling them . everytime i call i get told ill see whats happening and get back to you and we dont really do this kind of **** ....AND THEY WERE VOTED BEST BANK ??????? why cant i get any answers from these people whats next ombudsman ??? </p>