1 reviews | Active since Mar 2017
"We are currently receiving high volumes..." Excuse isn't cutting it anymore
<p>FNB customer service call center's excuse is just, i have called them more than 3 times now, Morning, Midday and Afternoon on different day. I am on hold for about 20 minutes untill i decide to hang up or run out of airtime. What's the point of a call center if phonecalls aren't being answered at all. No hey, this excuse of theirs is just a polite way of telling us the customers that they are incompetence at what they do and actually don,'t work there!!!!! I mean i have never had my call answered by FNB, i ahve been with them since 2014. </p>
Good day Mr. khuzwayo
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. khuzwayo
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***