Way too little far too late

Although FNB did try and assist me in my case there are still major issues.

Their response time to actually try and do something about your problem is way too slow, it took almost a month of complaining and only when threatening to close my accounts then someone took my seriously. Not good enough.

Furthermore the outcome of the investigation was that I as the client was at a substantial loss due to money being routed incorrectly. FNB says, it is what it is. I’m sorry I don’t accept or appreciate that.

I’m so disappointed, I’ve had such a good run with FNB but this is extremely disappointing and I will be taking my business elsewhere.