kS
khomotso S

1 reviews | Active since Oct 2016

06 Dec 2016, 09:44

way too expensive deposit charges

<p>I went to the brooklyn branch to deposit money, the queue was too long outside and i was in a hurry, i went inside to deposit, as the teller was about to finish i ask her, what are the charges for deposit, and she tells me its R60 plus 1.85 % of the amount, to this moment i am still in shock.</p> <p> </p> <p>and she later decides to tell me that its R36 outside, now R200 of the money i am depositing will be going to the fees, and i am already R200 a month for charges.</p> <p>I do not understand whats is soo special that they do when you deposit inside vs outside, that they would take all our money for the fee.</p> <p> </p> <p>I though the reasoning behind the teller deposit and atm deposit was for efficiency not that they want to reap people of their every cent.</p> <p>How do you encourage people to save when you take their hard earned money for a stupid deposit.</p> <p>I curse the day i decided to bank with FNB and i am going to make sure that myself and everyone around me, has nothing to do with that bank.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2016, 10:25
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)