1 reviews | Active since Feb 2017
Watch out for FNB online banking Decieving the customers
<p>Hell fellow customers</p> <p> </p> <p>I bought Vodacom Airtime via the FNB online cell phone banking, when you dail *120*321*then your pin# it directs you to Air time,option 1then option 1 for me then you get to 7 options that they have on the screen, DO NOT SELECT OPTION 7 FOR R689 FNB IS OFFERING THAT OPTION OF BIG BONUS AND VODACOM HAS CANCELLED THAT OPTION, i bought that Big bonus Air time and my money R689 was debited out of my account but i still do not have Airtime, I have been geting a run around from FNB and i went to Vodacom store where they confirmed that that option(Big Bonus) is not on offer anymore and FNB needs to credit me back,</p> <p> </p> <p>This is a warning so you dont buy something that does not exist but is offerd by FNB and you end up running around for your hard earn cash like i am doing currently,</p> <p> </p>
Good day Mr. thabo-zulu
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. thabo-zulu
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
my biggest issue is i gave your call center more than enough time to invistigate and get back to and what i got back from them was that i must go fight the issue with Vodacom and it is out of their hands when i bought the goods via your portal but now it is for me to fight with the service provider but FNB took my money and i still dont have what i bought
my biggest issue is i gave your call center more than enough time to invistigate and get back to and what i got back from them was that i must go fight the issue with Vodacom and it is out of their hands when i bought the goods via your portal but now it is for me to fight with the service provider but FNB took my money and i still dont have what i bought