WASTING TIME AT FNB

I app**** on the 7 or 8th March for an increasein overdraft for my business account I received an SMS the next day with a reference number When i called today i was told there is no record of my application I must have called 4 or 5 times to diffrent numbers and each one said the could not help but would put me through to someone who could. As soon as they did that i was cut of Instead of FNB spending so much money on advertising "HOW CAN WE HELP YOU" they should spend it on staff trainnig Even when i gave the one lady the ref number she could not find it