CG
Christelle G

1 reviews | Active since Aug 2010

05 Feb 2016, 13:01

Wasting my time

Fnb contacted me more than a week ago offering a business bank acc since i am self employed. Send me forms to complete and delivered the card. Every single day there is a problem with the forms i send them. Then they tell me the id cannot be a photo image it must be scanned. Then i scan it then it is not. clear enough to their liking. Now apparenty the other docs are also not scanned and thus not acceptable even though i scanned it with my phone scanner since i have no other scanner available. Then the one form i must only put my name and sign. Then again no, there is something else i must complete also on that form. Endless struggles wasting my whole fricken week for something THEY offered me. I have send i dont know how many documents again and again and nothing ever satifies their stupid military requirements. And please note they probably have 10 clear copies of my id on file as i am banking with them for years and years already.<br> Do they want to open this account ornthey just want to see how much of ones time they can waste. And also we live in modern ages why is a scanned copy which is much more unclear more legitimate than a photo copy????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2016, 14:22
Official
Hello cgrsl,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 863457.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)