Wasted airtime - transferred from 1 consultant to

I have app**** for a consolidation loan telephonically. Consultant advised she will call me back in 10 mins with outcome. I called at 10am this morning, it is now 4.05pm.<br> <br> I called 3times during the course of today and i was constantly transferred to another department, eventually my airtime depleted. Customer service and waiting for a call to be answered from 1 department to the next at FNB call centre is SHOCKING. ***....<br> 1stly we dont need to hear about rating your good service if the calls take forever to get answered!!!!!<br> <br> I have been banking with FNB for more than 20years<br> <br> Disappointed customer<br> <br> <br>