Wasted 22 minutes of my life

All i wanted was a bank confirmation letter with the swift code on it. That's all. A simple letter. A 2 minute job. So I called the call centre and spoke to consultant 1 who told me that she would need to send the request to the admin department who have a 24hr turn around time. That's just not acceptable. I then asked her if I could get the letter from the branch. She says YES. I drive there (yes this is during my employer's working hours) and they tell me NO. They cannot do it. I call back the call centre and speak to consultant 2 who now tells me that it will take 3 (THREE) to 4 (FOUR) days for the letter. Really FNB, that's how slow you work? Finally I asked to speak to the call centre consultant's manager...I held on for 22 (TWENTY TWO) minutes and just gave up. I will get a letter from STANDARD BANK as they will do it immediately. FNB your service is pathetic.