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LM
Lucky M

1 reviews | Active since Sept 2017

21 Sept 2017, 14:43

Wasted 2 hours of my life that I will never get back....

I would like to thank FNB Dr Pixley Kaseme St, Durban Central, Durban, for you incredible and wonderful experience of what you call, customer service.

I came in the bank hoping to get assistance but all I got is 2 hours of my life that I wasted while I waiting for 2 hours on the phone, employees just watched and looked at me like I was crazy to wait. Maybe I am crazy for waiting for 2 hours just to get customer service but all I got is nothing that I expected from FNB but anyone thank you so much for absolutely nothing.

You guys are honestly the best. FNB Dr Pixley Kaseme St, Durban Central and FNB Call Center. Why do you have a Call Center if your customers will wait for more than 2 hours? May you hire a company that will help you with this service...........

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2017, 15:06
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

LM
Lucky M's update21 Sept 2017, 15:39
Reviewer Update
Thanks for the feedback and I may believe I missed your calls due to work demands. We just don't have time to spend holding for 2 hours. I don't think even you have the time but hopefully your team will look into improving the customer service for the call center especially when it comes to the hold time final view (Just put yourself in my shoes - Waiting for 2 hours holding a phone hoping that someone will answer to the point you have to get a chair since your are tired of standing while everyone who works there ignores you without even worrying if you are ok.... I don't believe this is FNB customer service). I took more than I can chew today from FNB today but honestly the only reason why we go to a bank it is because we depend on our banks to make our lives easier so, when a customer chooses you as their bank that means I am trust you as my bank to take care of me and I don't think you can honestly treat people like that. Especially customers! Thanks for the call. Enjoy the rest of your day. Will have go back tomorrow and hopefully will not have wait like I did today. Thanks again.