1 reviews | Active since Jul 2017
Waste of time time service bank
<p>I got called by fnb offering me a credit card, sceptical at best due to our lovely countries position, however. I go through the quote, accept and get told ,we will send you the quote. Guess what.....no quote. Send my I'd and salary slips on the Thursday. Next week, no quote. Call the new cards division. Excuse me but you quoted me and didn't send me the quote, I sent my docs. Where is the quote. Don't worry sir I will send it now. Please resend your Id and payslips. Being gullible I suppose, I resend it. Guess what.... no feedback. Call again excuse me what now. Oh sorry we have to call you for the discussion of a quote. ?????? Didn't I do that last week? Go into the bank. Same ****. They need to call you. OK losing it now. My temper that is. Get called. Please sign docs ...same ****. Three days later. Call, now what. Oh you are in validation. Lay complaint. Get called 3 times, in meeting all day. Oh don't worry sir, all sorted, expect the card in 3 to 4 days.. call again please tell me now what, oh it's in validation. ??????? You told me max 4 days, card in hand, have the voice mail. Get put on hold. Do for 24 minutes to speak to a "team leader". Vusi halo. I understand you are frustrated..... no ****ed off is the word, oh I have prioritised you query..... that's not what I asked for it want the card you promised me and told me to apply for 3 ****ing times. Where is the card. Oh it in validation.?...... do you worry sir I will sort out and call u by 12. No call. What I get is a call for the first quote 2 weeks later. </p> <p>You want service? Don't go to fnb. They will make you jump through hoops for their own sick pleasure and add stress to you life with out resolving your problems. </p> <p>Captives bank here we come. Accounts and all. </p> <p>Fnb go to pot please</p> <p> </p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was referred to Credit Card Department. I will make contact with them and request for urgent feedback.
I again apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was referred to Credit Card Department. I will make contact with them and request for urgent feedback.
I again apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
