1 reviews | Active since Jan 2016
Waste of time!
Good day I visited the Home affairs office at FNB in Sandton 22.01.2018 at 11.40 I was advised to apply online for a passport and book an appointment. The gentleman was a bit abrupt with me, and i just let it go as I just thought getting upset is not going to make it better. Visited today again at the same time 23.01.2018 - After I have app**** online and made a payment. Spoke to the same gentleman he asked me if i had an appointed, I stated no as the system would not allow me to make any booking. He then advised me that they are fully booked for the next month and that there will be renovations taking place in the bank, he was today very pleasant. I was then very annoyed and angry, why didn't he tell me all this yesterday, i wasted my time. I now cannot visit any office I can only make an appointment at the President street office. Which i have no idea where that is, and I now have to take time off work. Very disappointed at the service and this is now a big inconvenience to me! Thank you
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)