1 reviews | Active since Jul 2011
Waste of Time
I have never in the past bothered to use the FNB lounge at any of the airports. Travelled to Cape Town today. Finished business early. Considered touring but decided not to. Why not try the Slow Lounge. What a disappointment. I was refused access because I was too early. The only time I would ever be interested in using such a lounge is if I am too early but this doesn't meet their rules. Not even an apology just a rude brush off.
Please don't bother sending me information regarding your lounges. I wont use them.
Hello PeterFlint,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello PeterFlint,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)