was refused to open a bank account

I went to open a savings account with fnb at Goldman Florida branch.l sat on the queu for quiet some time only to be turned away by a consultant because l am a foreigner.l contested but she told me that this was their rule at fnb .I asked to see the manager or supervisor then this lady by the name of Natalie sitted two cubetles away responded very loudly and said sorry but we only open accounts for south Africans with green bar coded lD's.This was not only rude but also confusing because l recently opened a business account with fnb in bruma lake,with my passport ! Natalie told me to go get help in bruma where l opened the business acc.I made time 3 days later and went to bruma and my savings account was opened with no questions asked.l then asked the consultant in bruma to explain why the Goldman branch did not want to open the account and the simple answer was \I really don't know "l have a permanent residence permit and have app**** for my ID.This Natalie was very unprofessional and showed no leadership skills.she made me feel very little in front of all those people "