GB
Grahame B
1 reviews | Active since Jun 2019
07 Jun 2019, 08:05
WARNING!!!! FNB MOBILE
Warning when buying a mobile device from FNB. I bought a new Samsung mobile in Jan 2018, after 2 months the volume and on/off buttons on the sides of the phone had fallen out. After months of trying to get FNB to repair / replace the phone the eventually sent a courier company to collect it for repairs. It has now been over 8 months and the phone has not been repaired or returned. I failed to mention the mobile was under warranty at the point of sending it in. I would strongly advise against anyone buying a device through FNB mobile. OH and FNB is still expecting the monthly payment ? *** I live in hope or maybe i'm being too optimistic.
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Jun 2019, 09:53Good day Grahame Bailey,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
087 575 9408
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
087 575 9408
FNB (First National Bank)'s reply07 Jun 2019, 09:53
Official
Good day Grahame Bailey,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
087 575 9408
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
087 575 9408
GB
Grahame B's updateReviewer Update
21 Jun 2019, 06:54Hi All, Just a follow up on my initial complaint.
FNB called me back about 3 times the day i logged the above complaint and i thought we where getting somewhere. NOT
Preven from the *** department called and emailed me saying that the device had been abused (Not) and the warranty was not going to be honored.
I had given the device to my wife as a present and she had a cover put on and a screen protector.
After 2 months all the buttons fell out(Volume buttons and On/Off Button)
This is a fault at manufacture and I believe FNB or Samsung should repair or replace the phone.
I have escalated this to Samsung SA as well and at this point we still haven't resolved the issue.
Oh and to top it all FNB expects me to still pay for a phone i don't have and is still sitting in their repair department somewhere .
ABSOLUTELY SHOCKING SERVICE
FNB called me back about 3 times the day i logged the above complaint and i thought we where getting somewhere. NOT
Preven from the *** department called and emailed me saying that the device had been abused (Not) and the warranty was not going to be honored.
I had given the device to my wife as a present and she had a cover put on and a screen protector.
After 2 months all the buttons fell out(Volume buttons and On/Off Button)
This is a fault at manufacture and I believe FNB or Samsung should repair or replace the phone.
I have escalated this to Samsung SA as well and at this point we still haven't resolved the issue.
Oh and to top it all FNB expects me to still pay for a phone i don't have and is still sitting in their repair department somewhere .
ABSOLUTELY SHOCKING SERVICE
GB
Grahame B's update21 Jun 2019, 06:54
Reviewer Update
Hi All, Just a follow up on my initial complaint.
FNB called me back about 3 times the day i logged the above complaint and i thought we where getting somewhere. NOT
Preven from the *** department called and emailed me saying that the device had been abused (Not) and the warranty was not going to be honored.
I had given the device to my wife as a present and she had a cover put on and a screen protector.
After 2 months all the buttons fell out(Volume buttons and On/Off Button)
This is a fault at manufacture and I believe FNB or Samsung should repair or replace the phone.
I have escalated this to Samsung SA as well and at this point we still haven't resolved the issue.
Oh and to top it all FNB expects me to still pay for a phone i don't have and is still sitting in their repair department somewhere .
ABSOLUTELY SHOCKING SERVICE
FNB called me back about 3 times the day i logged the above complaint and i thought we where getting somewhere. NOT
Preven from the *** department called and emailed me saying that the device had been abused (Not) and the warranty was not going to be honored.
I had given the device to my wife as a present and she had a cover put on and a screen protector.
After 2 months all the buttons fell out(Volume buttons and On/Off Button)
This is a fault at manufacture and I believe FNB or Samsung should repair or replace the phone.
I have escalated this to Samsung SA as well and at this point we still haven't resolved the issue.
Oh and to top it all FNB expects me to still pay for a phone i don't have and is still sitting in their repair department somewhere .
ABSOLUTELY SHOCKING SERVICE